IT Help Desk Technician

Primary Pathway: IT & Informatics

Overview

Provides friendly, timely IT support for devices, applications, and user access. IT Help Desk Technicians troubleshoot hardware, software, and network issues, provide user education, and ensure smooth day‑to‑day technical operations in health and community settings.

What You’ll Do

  • Troubleshoot hardware, software, and connectivity issues.
  • Manage support tickets and escalate when needed.
  • Support employee onboarding and technology setup.
  • Track IT assets and maintain documentation.

Prerequisites

  • Grade 12 diploma (Regular, Adult 12, or GED).
  • Minimum 70% in:
    • Foundations of Mathematics 30 or Pre‑Calculus 30
    • One of Physics 30, Chemistry 30, or Computer Science 30
  • Minimum overall average: 65%
  • English language proficiency required.

Mature Admission:

  • 21 years or older
  • Written statement of readiness
  • Transcripts
  • Less than 18 credit units of transferable post‑secondary coursework
  • Résumé

Program Locations

Prince Albert, Saskatoon, Regina

Programs

  • Database Administrator (DBA)
  • School of Computing and Digital Innovation
  • Computer Science Diploma

University or Post‑Secondary

  • University of Regina
  • University of Saskatchewan
  • Saskatchewan Indian Institute of Technologies (SIIT)
  • Northlands College
  • North West College
  • Saskatchewan Polytechnic

Education & Qualifications

  • IT support training or certification (CompTIA, ITIL, A+ considered assets).
  • Customer service mindset and strong problem‑solving skills.
  • Knowledge of security, privacy, and safe data practices.

Where You’ll Work

  • IT service desk
  • On‑site and remote support environments

Growth Pathways

IT Help Desk → Systems Analyst → Network/Security Analyst → HIS/Clinical Informatics