The IT Helpdesk is managed by the Helpdesk Technician. The technicians’ main duties are to:
- Maintain an IT Helpline for northern healthcare workers
- Provide Basic Computer Training for northern healthcare workers
The purpose of the Helpline is to provide a reliable and responsive call in service for Northern Saskatchewan First Nations healthcare workers. The Helpdesk technician will attempt to resolve IT issues over the phone or by remote access and if an issue cannot be resolved then the call will be forwarded to the Partner IT personnel for further resolution.