Program Overview

The IT Helpdesk is managed by the Helpdesk Technician. The technicians’ main duties are to:

  • Maintain an IT Helpline for northern healthcare workers
  • Provide Basic Computer Training for northern healthcare workers

The purpose of the Helpline is to provide a reliable and responsive call in service for Northern Saskatchewan First Nations healthcare workers. The Helpdesk technician will attempt to resolve IT issues over the phone or by remote access and if an issue cannot be resolved then the call will be forwarded to the Partner IT personnel for further resolution.

The Helpdesk technician also provides basic computer training by remote access (i.e. Telehealth). Introductory and intermediate level training is offered on the following topics:

  • Computer hardware and software systems
  • Windows OS
  • Microsoft Office (Word, Excel, Outlook, and PowerPoint)
  • Internet and Security

Program Goals and Objectives

  • Provide IT Helpdesk Service to end users in a prompt and professional manner
  • Provide first level support to Healthcare workers requests by phone, email, (remote) video and/or voicemail
  • Resolve customer issues by troubleshooting over the phone with customer contacts.
  • Facilitate training in Microsoft Office Suite programs and any other basic computer training that may arise
  • Ensure NITHA Partner IT standards and policies are implemented and followed on desktop computers and network systems
  • Refer Health Care Workers IT issues to second level support or resolver groups when necessary.
  • Identify and/or resolve network related problems
  • Administer basic training and tutoring to end users on client application use such as email, network logon, printing and remote access.

For contact information, please visit our staff page.